FAQ

How do I customize my order?

For multi-color orders, please view our pattern options in the photo carousel on our product pages. Select the 'Multi-Color' pattern of your choice in the color drop down menu. Once you've added to your cart, please list your color choices in the "Order Special Instructions" field upon check out. Please double check that you've chosen your correct multi-color pattern and colors. If you are looking for a custom color pattern that isn't shown on our website, please email us at thecozycollectiveco@gmail.com to discuss customization options so we can try our best to accommodate!

How long will it take to receive my order?

Please allow 10-14 days for us to process and complete your order, as each blanket is handmade to order and we are at the mercy of supply chain and shipping delays.

We can't guarantee the exact delivery day, but once your orders have shipped out, they typically take 3-5 business days to arrive. Please be patient with us as we do all in our power to get your order out and into your hands as soon as possible!

Where do you ship to?

Currently we ship anywhere in the U.S. (working on Canada/International shipping!).

How do I track my order?

You can track your order using the tracking number provided in the shipping notification email that gets sent out once your order is shipped.

How do I take care of my blanket?

Our blankets are made from chenille yarn (100% polyester), which means they are ultra soft and do not shed! They are also conveniently machine washable -- just wash your blanket alone on a gentle cycle, cold water, low spin, and air dry flat.

Please do take care with your blankets as any yarn knit goods are naturally delicate in nature.

What is your return policy?

Currently all sales are final. Please contact us immediately if your item is lost, damaged, or stolen in transit. Include your order number in an email addressed to thecozycollectiveco@gmail.com. Changes cannot be made to your order after it has shipped.